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We have spent a lot of time trying to make things as easy as possible on this website. However in case you need assistance, check our Frequently Asked Questions first in order to get you quickly back on track.
We have also provided manuals for each game at your convenience!
Contact support form
I have a question about:
Possible answers from our FAQ
Check here for an answer before submitting the contact form.
- Napoleon Games offers you the opportunity to make payments by different methods:
- When can I collect my winnings?
- Will the money be actually validated?
- How long will it take to receive my money?
- How will the payout take place?
- Can I transfer money onto a card with an invalid bank card?
- What is the maximum amount I can withdraw?
- How will I see the pay-out in my account overview?
- How much tax do I need to pay on my profits?
- Can I use my free bet on online games or live casino?
- Can I make real money from my bonus ?
- What is the maximum amount of a deposit bonus?
- May I play the roulette with bonus money?
- How can I use a Free bet?
- How do I fill in my loyalty meter?
- When may I select a different loyalty meter?
- What if my loyalty meter is full?
- What can I do with the money on my loyalty balance?
- How can I unlock a loyalty meter?
- May I transfer points from one loyalty meter to another?
- What are the different payment modules on NapoleonGames.be ?
- How can I add money to my account ?
- How long will it take to receive my money ?
- Can I withdraw also bonuses ?
- Are there limits in charging your at NapoleonGames.be?
- Can I cancel a withdraw ?
- How to register on NapoleonGames.be?
- At what age can I start playing for money?
- I forgot my password, what should I do?
- Do I have to pay to register?
- I'm afraid that I'm becoming addicted, what should I do?
- Can I use promotions, coupons, etc.?
- What happens when the game crashes?
- When do I play for real money?
- Do I get a warning if I have lost a lot of money?
- I get an error 2007, what can I do?
- What are the minimum requirements to be able to play on NapoleonGames.be?
- How long is my bonus valid?
- Will my personal details be shared with any partners for marketing?
- Who has access to my data?
- Will you mention personal info on the website ?
- Will my personal details be shared with any partners for marketing?
- Are the transactions secure?
- Do I need to pay for the SMS authentication?
- How do I permanently close my account?
- What is a player token?
- Wat met privacy bij het winnen van een groot bedrag?
- Can I protect my account against abuse of other people ?
- How can I receive my welcome-bonus?
- Why should I use sms security?
- Will there be more games in the future?
- I wish to obtain more information about the gambling legislation, who can I address?
- I placed a bet by accident. What can I do?
- What do the amounts below the odds indicate?
- What is a banker?
- How do I place a bet?
- What happens if a match is halted or cancelled?
- Booking Points
- What does ‘cash in’ mean?
- Correct score
- What is the delay of the stream?
- What is ‘Double Chance’?
- What if I cannot find a particular odd posted or match on the website?
- Fantasy Match
- What does ‘HT/FT or Half Time / Full Time’ mean?
- What is ‘handicap betting’?
- Head to head
- How do I place a Live Bet?
- What is a 1 X 2-bet?
- What is ‘Even / Odd’?
- What is ‘Outright’?
- What does O/U or ‘Over/Under’ mean?
- Do I need to pay for live streaming?
- What are single, combination and system bets?
- What are the wager limits of the bets?
- What are the system requirements?
- What do I do if my download has "Timed Out"?
- What is ‘live betting?’
- When are my bets paid out?
- When do I get my winnings on a live bet?
- Why can I not watch some events that are scheduled to be streamed?
- Bets declared invalid.
- What is a 'DnB' or Draw no Bet-bet?
- What does ‘result betting or correct score’ mean?
- What happens if a player forfeits during a tennis competition?
- What does 'first goal scorer' mean during a football game?
- What is Napoleon TV?
- Do you have to pay to watch Napoleon TV?
- Is there a delay via Napoleon TV?
- What must I do if Napoleon TV has stopped or is no longer working during that competition?
To contact us, complete the form and press 'Send message'
Please provide as much information as possible in order for us to provide a satisfactory answer. Please do not correspond passwords or other private information.
Phone support
Want telephone support?
You can contact us every day by phone.
Tel.: (+32) 078 077 013
Availability : 08h00 » 01h00
Location: Belgium (WEST - GMT 1)
